Check Her Out: Paulette Simonetta of Holistic Lakewood

What exactly is your business?
My business, Holistic Lakewood, is a holistic health business. What exactly that is continues to expand and change over the years. Our biggest focus is on massage therapy and various kinds of bodywork but we also offer things such as energy healing, manual lymph drainage, essential oil therapies, ionic detox foot baths, and more.

How did you come up with your business idea?
Maybe it isn’t what other aspiring business owners want to hear, but it sort of found me. I bought (a version of) my business from another woman who was a Naturopath and was trying to make a go of it. After two years she had enough and I stepped in and took over her business but made it my own. I’ve now owned it for 4 years and it has changed and grown a lot.

What has been your biggest accomplishment with your business so far?
After I went through the Aviatra course, I decided it was time to try to expand.  I went from zero employees and 2 independent contractors in 2016 to 4 independent contractors and 4 employees today.  That has been a challenge, but it’s been worth it.

What was the most valuable thing you gained from your experience with Aviatra?
Hearing people tell me that I could do it.  And meeting people who had been in my shoes and knew what I was going through.

What was the biggest challenge you faced when starting your business?
Learning a lot, very quickly.  And it was a LOT.  It was overwhelming for the first two years, at least.  But someone once told me to invest in the help I need and that changed things for me.  Once I did that, I could breathe again.

Where do you hope to be in 5 years?
This is a hard one for me.  Part of me is a planner and part of me likes to let things unfold as they are meant to unfold.  I guess those two things can go hand in hand.  I’d like to continue to grow my business (or maybe start another, gasp!) and eventually sell to someone else.

Any advice for future Aviatras?
Two things:  1) I’ll give you the advice I mentioned above:  Invest in the help you need… whether that is staff, or a piece of equipment or maybe just someone to clean your house. 2) Trust yourself and your vision.

 

 

Meet Cindy Earl, Our New NEO Director of Business Development!

Meet Cindy Earl! She’s our new Director of Business Development in NEO!

Tell us about yourself!
I’m a wife, mom of two teenagers, 80’s music and Bravo TV junkie and small business owner living in Bay Village, OH. My professional background includes work in higher education, professional associations, and most recently, as the owner of a business consulting and coaching practice.

I started my own business after the birth of my first child and have loved the flexibility to work from home, make my own hours, and put my kids and family first. As Founder/CEO of ClaimYourSpotlight.com, my areas of expertise include marketing strategy, public relations, lead generation, social media and online business tools. I’m a Registered Corporate Coach, a Book Yourself Solid® Certified Business Marketing Coach and the author of “Claim Your Spotlight: Become an Instant Expert in Your Niche & Walk the Red Carpet to Business Success.”

I am a proud graduate of Ohio University with a master’s degree in higher educational administration and a bachelor’s degree in organizational communication. Go Bobcats!

How do you contribute to our organization? What attracted you to our organization?
I just joined the team as Director of Business Development. I am in charge of grant funding, sponsorships, and community partnerships in Northeast Ohio.

I’ve been a huge supporter of women entrepreneurs for many years. I believe that women business owners succeed when they have the training, resources and support they need to thrive. I was attracted to Aviatra Accelerators because I think we have a unique system in place to do just that and the ability to serve many more women in Ohio and beyond.

Why does Aviatra matter to you? What motivates you to stay involved?
I think there is a huge need for the services and resources we provide. In the start-up world, there are many programs focused on male-dominated industries, such as technology and medical innovation, but not many that serve women entrepreneurs, who are more likely to be in service-based, products or retail businesses.

What do you hope the organization will achieve in the near future? In the long term?
I hope we will secure continued financial and community support for Aviatra, especially in Northeast Ohio, so we can continue the great work we are doing with women entrepreneurs.

I look forward to helping to lead expansion into other markets in Columbus OH, Lexington KY, and other cities and creating more programs to engage and build community among our alumnae.

Do you have an anecdote about our organization that really moved you?
I love seeing the camaraderie, caring and support that builds among our participants over the course of the 9-week sessions. They enter the Explore or Launch programs as strangers and by the end of the course, they are each other’s biggest supporters and cheerleaders.

Who is your favorite female role model?
I really admire Ellen DeGeneres. I’m a big fan of her talk show and have been watching since the beginning. I admire her entrepreneurial guts, philanthropy, open-mindedness, extreme kindness and giving spirit; and love how she does everything with fun, a sense of humor and verve for life.

Any advice to give to female entrepreneurs or a final message to share?
Done is better than perfect! As women, we tend to be perfectionists and are so self-critical.  Remember, you don’t have to wait until something is perfect to launch a new product, service or initiative. Just take the leap and the net will appear.

Check Her Out: Megan Baechle of Wizard of Oddz!

What exactly is your business?
I own a vintage resale business called Wizard of Oddz. I specialize in finding, repairing and refinishing all kinds of vintage household items, primarily from the 1950s-1970s.  Some of my favorite finds include vintage Halloween and Christmas decorations, Pyrex, lamps and lighting, artwork, mirrors, glassware, barware, collectibles, sports and pop culture memorabilia, and children’s books and toys.

How did you come up with your business idea?
For most of my life, I spent weekends at the flea market alongside my dad, the proverbial treasure hunter, searching for hidden gems. I’ve always had a quirky sense of style and have been drawn to the often bold and bizarre design and story behind mid-century pieces. After I bought my first house, I spent a few years hunting down the perfect pieces to fill every wall, corner, nook and cranny. It was shortly after that that I decided to take my passion and turn it into a business. I knew the amount of time required to hunt through countless flea markets, estates, garages, barns, auctions and tree lawns to find pieces that were worth saving. Most people simply don’t have the time or eye for it. I think of what I do as more of a service than a product. I dig through all these places to find pieces that I believe can have a new life and that someone will enjoy. I then bring it all together and stage it in a way that they can see all the best pieces without having to spend the time of sorting through the “junk.”

How did you find out about Aviatra?
I found out about Aviatra when I met a few other female business owners through a variety of networking groups I got involved with. They all had great things to say about it and so I decided to give it a shot.

What is your inspiration?
Following my personal passion is what inspires me to keep going with my business, even on days when I’m exhausted, frustrated or just want to stay in bed. Knowing that I get to do something that I love makes it all worth it. Seeing the smile on someone’s face when they connect with a piece that I’ve found is so rewarding. Maybe it’s something that reminds them of their childhood or something that reminds them of a family member, friend, a place, or a memory. Whatever it is, watching them make that connection and knowing that that piece will become part of a new story for someone inspires me to keep going every day.

What has been your biggest accomplishment with your business so far?
When I first started my business, it was part time and I set my sights on making it full time as soon as possible. I was able to transition to full time within about a year and then spent two years after that working on it full time. After a while, I realized that while I loved what I was doing, there were other things I loved doing, too. I made the decision to take my business back to part time which at first, felt like a failure. However, one of my mentors from Aviatra helped me realize that this is my business and I can do what I want with it. If you love what you do and want to do it all day every day, that’s great. But if you love what you do and want to do it along with other things, that’s okay too. Coming to that understanding with myself was one of my biggest personal accomplishments with my business so far. Accepting that it can be whatever I want it to be and whatever I make of it has helped me feel free to enjoy it, feel less stressed, and reminds me not to take it for granted.

What was the most valuable thing you gained from your experience with Aviatra?
I am a procrastinator by nature and unless given a deadline, will typically never get around to things. Aviatra provided a structured program that forced me to dedicate time toward putting together a solid business plan. That is something I most likely never would have done on my own. And, of course, I made many invaluable connections with other female business owners, many of whom are now friends.

What was the biggest challenge you faced when starting your business?
Running a small business requires a lot of skills – marketing, accounting, web design, social media management, product knowledge and industry knowledge, just to name a few. Since not every person can be good at every single thing that is required by a business owner, it was tough when I was first starting out. I hated keeping accounting records and had no idea how to put a website together. While I’ve been able to improve on the areas where I was less proficient with time and experience, I have also come to the point where I know when to bring in help. Many of the people I use to help with my business (accounting, marketing, etc.) are other women who I met through the Aviatra program.

Where do you hope to be in 5 years?
If I am in the same place with my business in five years as I am now, I would be happy with that. Part of owning a business is always striving to make it better, but the other part is to realize when you’ve made it exactly what you want and enjoying the ride once you get there.

Any advice for future Aviatras? 
Take the time to invest in yourself and to learn. Aviatra is a great way to do that. At the end of the day, your business is all about you so if you invest in yourself, you are investing in your business. As you learn and grow, so will your business. Don’t be afraid of trial and error and take the time to enjoy the moments along the way. Your business can be whatever you want it to be and when you get it to that point, be sure to enjoy it.

Check Them Out: Sara & Brandon Swinehart of SRO Prints!

What exactly is your business?
SRO Prints is a woman-owned full service branding company, specializing in graphic design, screen printed apparel and promotional products.  We have a unique social mission, which is providing employment and a second chance to adults recovering addiction.  SRO Prints is making a difference one shirt at a time!

How did you come up with your business idea?
Brandon spent years in San Francisco in the screen printing industry and is a recovering heroin addict.  He knew the screen printing industry very well and also the struggles of those re-entering the work force after years of drug use and incarceration.   We moved to Cincinnati and we thought that SRO Prints would be great opportunity to give back to an underserved community, while at the same time providing superior screen printing and customer service to the tri-state area.  Chase joined the team in 2012 and brought years of graphic design experience.  He also is a recovering heroin addict and has become our top sales rep, lead designer, and is now one of the owners of SRO PRINTS.

Our combined experiences in teaching, screen printing, graphic design and the desire to make a difference is what made SRO Prints possible.

How did you find out about Aviatra?
Brandon and Chase were busy trying to build the business while working full time and I thought there had to be a place where we could learn more and become part of a network.  I found Aviatra while looking for mentors for woman-owned businesses.  We made our video, submitted it, and the rest is history.

What is your inspiration?
Our inspiration comes from the desire to make a difference in the community.  While I (Sara) am not a recovering drug addict, I have learned so much about addiction from my husband, Brandon, and our partner, Chase, and the real obstacles that recovering drug addicts face.

Our clients inspire us, as well.  We love to hear about their projects and what they’re doing in the community.

What has been your biggest accomplishment with your business so far?
Our biggest accomplishment so far is purchasing production equipment so we can bring in more social mission employees in the near future.  We are also working with a potential investor which enable us to expand even more.

What was the most valuable thing you gained from your experience with Aviatra?
Definitely the network and wealth of knowledge from all the business owners we met.  We work with many Aviatra alumni.  Allison Chaney built our web site and Rachel Roberts from the Yoga Bars is one of favorite clients.

What was the biggest challenge you faced when starting your business?
Money has been our biggest challenge.  We started SRO Prints with $500 and two customers.  We were all working full time while trying to build the business, so growth was slower but we managed.   Brandon is now working at SRO Prints full-time and things are starting to really pick up.  We are currently having a great 1st quarter.

Where do you hope to be in 5 years?
We hope to grow substantially.  We also plan to purchase more production equipment to create a contract screen printing company that will work with SRO Prints, which will enable us to hire more social mission employees.

Any advice for future Aviatras?
The best advice we can give is to listen and ask as a lot of questions.  Make sure to really put yourself out there and build your network.  The mentors are there to help take advantage of all they have to offer!!

 

Aviatra Board Spotlight: Cheryl Stamm

Cheryl Coy Stamm –
CCS Software Solution Consulting

Cheryl Coy Stamm has been with Aviatra Accelerators since the very beginning. She served as Board Chair of Aviatra for 5 years and currently serves as the Corporate Advisory Board Chair. I sat down with Cheryl to learn a little bit and to share her story.

How/when did you first get involved with Aviatra?
I have been involved since the very first class.  I met the founder  in 2009 through a software colleague when she first had the concept for the organization.

How do you contribute to our organization? What attracted you to our organization?
I was transitioning from the corporate world to start my own consulting firm to help small businesses with their sales strategies and business development.  At that time I met the founder and was asked to attend a meeting.  I was hooked from then.  The passion the local community had to support this effort to help women entrepreneurs was contagious.

The first loan fund was put together from local individuals committed with money, time and connections.  I then helped put together the first formal board for the organization.  I was board chair for 5 years,  emeritus board member for one year, and now chair of the advisory board.  I contribute through my time, talent, money and connections brought to the organization.

Why does Aviatra matter to you? What motivates you to stay involved?
Aviatra matters to me because it is the only female-focused incubator that supports women across all industries; whether B2B or B2C.  I am motivated to stay because these women are making a difference with over $110M in combined revenues in 2016/17 and the many jobs they are creating.  The satisfaction is overwhelming.  I plan to stay involved for the foreseeable future and to see the organization go nationwide.

What do you hope the organization will achieve in the near future? In the long term?
Financial stability in the near term and a national partner in the long term.

Do you have an anecdote about our organization that really moved you?
One of our funders used an organic drink for his wife who has brain cancer.  He attributes her still being alive to this formula created by one of our Graduate winners – Robin Gentry, CEO of Functional Formularies.  He then went on to invest in her company and sits on her board.

Who is your favorite female role model? 
Sheryl Sandberg and Sara Blakely

Any advice to give to female entrepreneurs or a final message to share?
Ask for help all along the way.  Those that take advantage of our networks and programs have a better chance of success.  No one can do it alone.

More about Cheryl Stamm:
In 2010 Cheryl left the corporate world to focus on helping small businesses gain access to capital through her work as Board Chair of Aviatra Accelerators.  She continues with her efforts to democratize access to capital for women owned businesses and access to capital markets for investors through consulting and investing in these businesses.   Cheryl also consults with small businesses to assist in building sales plans, sales processes and business development.

Cheryl is a professional sales executive with 30+ years of successful sales management and direct sales experience in the software industry.  Cheryl’s skills include executive level solution selling to Fortune 500 companies, strategic planning, building sales plans, forecasting,  and P&L responsibility in  both sales and presales activities.  In her roles she has managed and mentored sales managers and sales representatives to achieve their goals by selling to the C level executives, focusing on the salient business issues, working in a team environment and executing on the business plan.

Cheryl was VP of Sales for Balanced Insight, Inc., (a Cincy Tech portfolio company) focused on Agile Business Intelligence delivery software.  Prior to that Cheryl spent 6 years at SAS Institute as Sr. Sales Director managing a $45M division selling Business Intelligence solutions to the Fortune 500 companies in discrete manufacturing, automotive and commercial services; (GM, Chrysler, Toyota, Whirlpool, TransUnion, LexisNexis, Nielsen, Cardinal Health, Hertz, Enterprise).  In this role she managed a team of 20 individuals made up of 3 sales managers and 17 account executives.  In her last year at SAS the business grew 12% which was made up of $10M in new sales and recurring revenue of $35M.

Prior to SAS, Cheryl was with startup company, Synchrony Systems, as VP Sales.  At Synchrony Cheryl worked with Balanced Insight CEO, Tom Hammergren, and along with Synchrony CEO, Mark Richey, grew the company and sold to Divine.  Synchrony developed and sold eCRM software for the call center space..

Cheryl is on the development committee at the Cincinnati Art Museum and enjoys the arts.  The arts and love of travel are key hobbies.

Succession Planning

By: Gina Schenk & Tara Manis from Western & Southern Life

The untimely death of a key person (an employee who is vital to a business or organization) can happen at any time — and without warning. Key person insurance, which is owned by the company, is designed to provide a shot of liquidity to your business to help it weather the financial storm caused by the unexpected loss of someone whose role is vital to managing the company’s day-to-day financial priorities.

Key person insurance can also enable the company to purchase any ownership interest the deceased key person may have had from the estate. But this would generally require having a buy-sell agreement in place, a contract that can also help you deal with other kinds of wayward elephants.

For example, if you and a business partner have a falling-out — and your partner wants to leave — the buy-sell agreement would dictate how you could buy out your soon-to-be-former partner’s equity stake. It doesn’t cost anything to create a buy-sell agreement (aside from possible legal fees), so it makes sense to put one in place as soon as you divide your ownership of the business.

Build Your Team

The lack of a business succession plan is a slow-moving problem that occurs when you don’t build a solid team who can take over in your stead. It might not be your highest immediate priority unless you’re approaching retirement — but it’s still a crucial consideration.

Business succession planning is also key to addressing the lack of an exit strategy. Just about any exit strategy requires you’ve equipped one or more key managers to take your place when you’re ready to retire.

If your exit strategy is to sell your company to an external buyer, that buyer will want to know the business won’t fall apart the minute you step out the door. Similarly, without succession planning, you’ve possibly lost the option to exit by selling your company to key employees who are prepared and eager to run it.

Remember, you don’t need to address all your financial priorities at once. But to help keep your three-ring circus successful over the long haul, you’ll need to tackle them in an organized, logical fashion.

Want to learn more? Gina Schenk or Tara Manis from Western & Southern Life!

Check Her Out: Abbie Kinnett Guthier of OKOTA!

What exactly is your business?
OKOTA is a wedding design and photography company. Brides trust OKOTA with all the aesthetic aspects of their wedding day, such as photography, floral design, dessert bar design, invitation design, and day of coordination to help everything come together on the big day.

How did you come up with your business idea?
After earning degrees in graphic design and photography from Xavier University, as well as a certification as a wedding planner, I created OKOTA. It became the perfect way to combine all of my passions. Since then, OKOTA has grown to offer even more wedding design services, making it one place brides feel they can really trust to bring their vision to life across multiple aspects of their wedding day.

How did you find out about Aviatra?
I learned about Aviatra through Cincinnati’s chapter of SCORE business education and mentoring.

What is your inspiration?
I’m inspired by meeting each engaged couple and hearing about their wedding day dreams. Every couple, every love story, every wedding day is different and special in its own way. Seeing the wedding details come together from our first consultation brainstorming to a gorgeous wedding day is so rewarding. The look on the couples’ faces is enough inspiration and motivation to keep me designing weddings for a very very long time.

What has been your biggest accomplishment with your business so far?
I have an overwhelming sense of accomplishment after I hear from each couple after their wedding day. Hearing how their day was the happiest day of their lives, and how they felt that OKOTA was there for them throughout the entire day and process is so rewarding. My goal has always been to provide brides with more than just wedding services, but piece of mind that someone who truly cares is taking care of things for them on their wedding day. Testimonials of how they felt OKOTA was really invested in their happiness makes me feel like my team and I have delivered on our promises of dedication and love for each and every one of our couples.

What was the most valuable thing you gained from your experience with Aviatra?
The most valuable things I’ve gained from my experience with Aviatra are the wonderful relationships I’ve developed with other female entrepreneurs in the tri-state area. It’s awesome to be part of such an encouraging community with never-ending resources and support.

What was the biggest challenge you faced when starting your business?
Making the jump to owning my own business full time was a bit scary at first. I knew it was what I really needed to do to be able to give 110% to each and every one of OKOTA’s wonderful couples. Thankfully I have an outstanding support system that made the jump possible, and I could not be happier with my career. I’m doing what I love to do every day.

Where do you hope to be in 5 years?
I hope the OKOTA brand grows to reach even more engaged couples, providing even more wedding design services, and making lots of wedding dreams come true every weekend.

Any advice for future Aviatras?
Work hard so that you can love what you do. Owning your own business is really really hard, but the pay off is immeasurable. You just have to stay dedicated and never give up.

Key Financial Priorities to Help Keep Your Business on Track

By: Gina Schenk and Tara Manis from Western & Southern Life

 


Running your own business can make you feel like the ringmaster of a three-ring circus. The upside of this? There’s never a dull moment. The downside? Same as the upside. The trick to avoid being trampled by a wayward elephant is to know how to set your financial priorities.

These wayward elephants can take many forms in a small business, including high employee turnover, the death of a key executive or partner, business ownership issues and the lack of a business succession plan or an exit strategy. And these hazards must be addressed to help keep your business on track.

Fortunately, you don’t have to tackle them simultaneously. While they’re all high-priority matters, you can organize a one-step-at-a-time approach around the most probable timing of when these issues might begin to develop or become more expensive.

Taming Turnover

High employee turnover can keep your business from growing in size and profitability from the very beginning. Sales cannot be generated, customers cannot be served and products cannot be adequately produced when you’re always playing catch-up to maintain a fully trained workforce. Besides base pay, basic employee benefits — like a retirement plan, life insurance and health insurance — play a vital role in keeping workers on board.

As a result, putting an efficient and attractive employee benefits package in place can help provide the staffing continuity you need to achieve your financial objectives. Retirement plans and insurance policies don’t have to be costly to you. For example, a profit-sharing 401(k) can give you flexibility over how much you contribute on your employees’ behalf.

Want to learn more? Gina Schenk or Tara Manis from Western & Southern Life!

 

Check Her Out: Cassandra Fear from Fear’s Confections!

What exactly is your business?
Fear’s Confections Gourmet Brownies and Sweets. We hand-make 23 flavors of brownies and a wide variety of chocolates and candies, as well as carry local coffees and teas and local art.

How did you come up with your business idea?
I was laid off from my engineering job in 2009 and due to the economy, was out of work for a year and a half. I am a food network junkie and was inspired by a business featured on one of the competition shows and started experimenting with brownie recipes the next day.

How did you find out about Aviatra?
My Business Mentor and owner of Pope’s Kitchen, Clark Pope.

What is your inspiration?
I’m inspired by many famous chefs and small biz friends of mine, but I love daring to be different. Certain products and flavors and concepts are so oversaturated so we try to stay relevant and fresh.

What has been your biggest accomplishment with your business so far?
Alton Brown from the Food Network came in in 2014 and named us one of the top 8 snack places he went in the country that year. Other than that, on a day to day basis, it’s bringing joy and fun to people through my quirky shop and delicious nerdy treats.

What was the most valuable thing you gained from your experience with Aviatra?
Not having come from a business background, the contacts and information I gained have been invaluable.

What was the biggest challenge you faced when starting your business?
Seeing as how I started as a home business (while eventually going back to work), my initial investment was small and product was easy to keep up with. Once moving into a storefront, I didn’t have my legal ducks in a row and 3 months after our grand opening, my former business partner and fellow local business owner went to the shop one night and stole all of the equipment and money. 4 years later, I am still struggling to catch back up after that financial hit, but I learned a lot of hard lessons!

Where do you hope to be in 5 years?
I hope to be in a position to upgrade my equipment and have more staff so that I can focus more on the “business end” of things and less on day to day product manufacturing.

Any advice for future Aviatras?
Pay attention to the legal session. Pay attention to the legal session. Pay attention to the legal session. (To be fair I was in Aviatra after my legal incident… if I knew then what I know now…)

Check Them Out: Sarah Kleiner & Wendy Klepcyk of Envisage Architecture!

What exactly is your business?
Envisage Architecture is an architecture firm that focuses on Retail and Commercial clients who are interested in growing their business and increasing revenues in an era where customers are looking for a unique and meaningful experience.  We are the only architecture firm that has more than 20 years of experience in Architecture and Design.

How did you come up with your business idea? 
We are both architects in the industry for over 20 years.  We had the opportunity to do some side work together and found that our skill sets complement each other well

What is your inspiration? 
Our Manifesto:
Design Matters
Exploration inspires creativity through play, fun, imagination, peace, delight, happiness and poetry to find your unique and meaningful vision.
Find Your Inner Joy
We foster a culture of honesty, health, positivity, caring, respect, love and trust for clients, employees, friends and families.
Change the World
We have a passion for equality, the environment, universal design, and helping the world see.
Challenge the World
Innovation, learning and experience leads us to find a better way, disrupt the status quo and find beauty in the details.
We listen to you, providing solutions that meet your needs and solve your problems beautifully.

What has been your biggest accomplishment with your business so far? 
We developed our brand, put together a marketing plan inspired by our brand values and expertise, attended a conference to get our marketing materials in front of our target customer and just signed our first client from that effort.

What was the most valuable thing you gained from your experience? 
Being on the owner side, we both worked for Luxottica Retail, and working with architects gave us a unique perspective on what client’s want.  They want to be heard and understood.  That is what we strive for every day

How did Aviatra help you out
It was a good high level view of all the facets of business ownership in order to drive a successful and sustainable business.  From that we were able to prioritize each item, decide what we could do on our own and where we needed to outsource.  Branding our business rose to the top of the list, so we built a good foundation that now drives our decisions.

What was the biggest challenge you faced when starting your business? 
Cash flow!  We are working to not to have to get a loan.

Where are you now? 
We are at the cusp of working for our ideal clients, we continue to network to find these clients that we guide them through the construction journey, from site selection to flipping the open sign.  We provide peace of mind that their new space will connect with your customers in a unique and meaningful way.

Do you have a mentor? In what ways did they help you?
Rebecca Volpe, Director of the NKU SBDC.  She has been our champion, she provides advice and training and connects us with other small business owners.

Are you active in the Alumni Network? How has that helped you?
Yes, we love female entrepreneurs.  As women offering services to expand businesses, we feel that we bring skills to the table to build trusting relationships with other women that are passionate about building their legacy

Where do you hope to be in 5 years?  
We would like to have a steady clientele that builds our reputation as a strong partner that other business owners can trust and depend on to grow their businesses

Any advice for future Aviatra? 
Find & listen to mentors that give advice to overcome obstacles.  The word ‘CAN’T’ shall not be in your vocabulary.  Find your brand, your expertise and your ideal client and don’t be afraid to toot your own horn.